Global Account Manager, Solna, Billerud

Job description

Responsible for managing and growing strategic existing business, meeting/exceeding customer expectations, and drive customer satisfaction and company revenue and EBIT objectives. Requires the ability to lead and work with a team on projects with a high degree of complexity. Success or failure in the role will impact company profitability.

  • Develop and prepare strategic account plans including input into CRM system
  • Further develop value proposition for existing business to increase sales and profitability
  • Engage in consultative, solution-based sales conversations within existing customers to gain new contacts to win new business
  • Utilize sales tools consistent with the Managed Packaging company value proposition
  • Attend industry conferences and seminars (knowledge-based events) where existing clients participate and where thought leadership is front and center
  • Prepare and present at industry events as required
  • Enter and monitor all new pipeline activity with existing clients into the CRM system
  • Build outstanding relationships with key customer contacts and cultivate relationships across both organizations globally (relationship and influence mapping)
  • Analyze customer requirements and develop solutions matched to customer needs to expand services and products globally
  • Schedule and report on key performance indicators in combination with quarterly business reviews with key customer contacts
  • Prepare and disseminate forecasts, budgets, and related account financial information in order to understand, maintain, and improve profitability
  • All communication plans and processes documented and uploaded into Salesforce/CRM reporting tool
  • Facilitate and develop improvement projects to ensure optimal customer delivery for all global locations and assist in implementing projects effectively to ensure customer satisfaction
  • Work collaboratively and in cooperation with a global team of project managers, designers, finance, and operational staff to get work done efficiently as well as to present a unified the Company image to customers
  • Coordinate with operational staff and ensure all production is according to customer requirements for all sites – delete)
  • Participate in various industry events and conferences – delete
  • Upon implementation of new business and prior to steady state of mass production implementation work closely with
  • International Sales Manager/Executive and core team for that account to successfully transition to existing business status
  • Maintain and update knowledge on relevant new technology and participate in various professional meetings
  • Domestic and International travel for customer and internal sites as required


  • -Bachelor’s degree or equivalent work experience.
  • -Knowledge of packaging solution sales, account management, project management, and supply chain management
  • -Prior professional experience in a Global company
  • -SalesForce, Microsoft
  • -Strong negotiation and interpersonal skills
  • -Minimum 10 years of solution-based sales/account management experience
  • -Minimum of 10 years of professional experience in one or more of the following areas:
    • -Printing processes and/or converting plant operations
    • -Packaging line operations and cost drivers
    • -Global supply chains including inventory management, fulfillment, and distribution

Personal qualities

  • -Proven ability to sell packaging solutions to C-suite level executives
  • -Innate desire to sell value-added service
  • -Natural affinity for and curiosity about retail and transport packaging design
  • -Demonstrated ability to work effectively in a multi-cultural environment
  • -Proven negotiation and assertive communication skills
  • -Ability to remain calm and professional during times of stress
  • -Proven resilience (i.e. ability to be told “no” multiple times and to recover quickly)
  • -Ability to manage multiple competing deadlines
  • -Intermediate math skills (algebra/medium level statistics)
  • -Professional experience with CRM
  • -Proven ethical business practices


For more information please contact Kay Kersey, HR Manager at

Application information


Vi arbetar enligt GDPR.
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