Global Account Manager, Billerud

Responsible for managing and growing strategic existing business, meeting/exceeding customer expectations, and drive customer satisfaction and company revenue and EBIT objectives. Requires the ability to lead and work with a team on projects with a high degree of complexity. Success or failure in the role will impact company profitability.

• Develop and prepare strategic account plans including input into CRM system
• Further develop value proposition for existing business to increase sales and profitability
• Engage in consultative, solution-based sales conversations within existing customers to gain new contacts to win new business
• Utilize sales tools consistent with the Managed Packaging company value proposition
• Attend industry conferences and seminars (knowledge-based events) where existing clients participate and where thought leadership is front and center
• Prepare and present at industry events as required
• Enter and monitor all new pipeline activity with existing clients into the CRM system
• Build outstanding relationships with key customer contacts and cultivate relationships across both organizations globally (relationship and influence mapping)
• Analyze customer requirements and develop solutions matched to customer needs to expand services and products globally
• Schedule and report on key performance indicators in combination with quarterly business reviews with key customer contacts
• Prepare and disseminate forecasts, budgets, and related account financial information in order to understand, maintain, and improve profitability
• All communication plans and processes documented and uploaded into Salesforce/CRM reporting tool
• Facilitate and develop improvement projects to ensure optimal customer delivery for all global locations and assist in implementing projects effectively to ensure customer satisfaction
• Work collaboratively and in cooperation with a global team of project managers, designers, finance, and operational staff to get work done efficiently as well as to present a unified the Company image to customers
• Coordinate with operational staff and ensure all production is according to customer requirements for all sites – delete)
• Participate in various industry events and conferences – delete
• Upon implementation of new business and prior to steady state of mass production implementation work closely with
• International Sales Manager/Executive and core team for that account to successfully transition to existing business status
• Maintain and update knowledge on relevant new technology and participate in various professional meetings
• Domestic and International travel for customer and internal sites as required

Kvalifikationer

• -Bachelor’s degree or equivalent work experience.
• –Knowledge of packaging solution sales, account management, project management, and supply chain management
• -Prior professional experience in a Global company
• -SalesForce, Microsoft
• -Strong negotiation and interpersonal skills
• -Minimum 10 years of solution-based sales/account management experience
• -Minimum of 10 years of professional experience in one or more of the following areas:
  • Printing processes and/or converting plant operations
  • Packaging line operations and cost drivers
  • Global supply chains including inventory management, fulfillment, and distribution

Personliga egenskaper

• -Proven ability to sell packaging solutions to C-suite level executives
• -Innate desire to sell value-added service
• -Natural affinity for and curiosity about retail and transport packaging design
• -Demonstrated ability to work effectively in a multi-cultural environment
• -Proven negotiation and assertive communication skills
• -Ability to remain calm and professional during times of stress
• -Proven resilience (i.e. ability to be told “no” multiple times and to recover quickly)
• -Ability to manage multiple competing deadlines
• -Intermediate math skills (algebra/medium level statistics)
• -Professional experience with CRM
• -Proven ethical business practices

Kontakta oss

For more information please contact Kay Kersey, HR Manager at kay.kersey@billerud.com

Ansökningsinformation